1. Any change or cancellation must be made a minimum of 24 hours in advance of scheduled sessions. If a free consultation is cancelled with less than 24 hours’ notice, or you fail to attend the session, you will not be entitled to another consultation free of charge and any subsequent consultations booked will be subject to the standard £50 consultation fee.
  2. Free of charge consultations are for back pain only. Should your complaint be non-back related, the consultation fee of £50 will be payable.
  3. Consultations are approx. 55 minutes in length and shall start at the scheduled time. It will not be possible to extend sessions beyond the agreed time. We respectfully request that you look to arrive at the studio a minimum of 5 minutes before the session is due to begin. If you arrive late, the session will still finish at the original time it was scheduled to finish, we are unable to extend the end time of a session due to lateness.
  4. The free consultation cannot be substituted to any other person without our prior express written agreement.
  5. Data protection – Your data has been collected for the purposes of providing you with the services contracted for which are bespoke and detailed to your specifications. Your data will not be used for any other purposes or given to any third party. It will be secured safely and kept confidential at all times. You may request to see a copy of all data held on your behalf, subject to an admin fee. Following the cessation of our working together, your data will not be held longer than is necessary.
  6. In registering for this free consultation, you understand and are aware that exercise, including the use of equipment, is a potentially hazardous activity involving the risk of injury. You are voluntarily participating in these activities and using equipment with full knowledge, understanding, and appreciation of the dangers involved.
  7. Prior to your consultation, you will be asked to complete a Health Questionnaire honestly and openly. You will disclose to us any additional information that you feel may be relevant to your consultation and the services that we are to provide you with. You accept and agree that your disclosure obligations continue throughout the consultation, from start to finish. You agree to advise us immediately of any changes or developments prior to, or during your consultation that may affect your ability to participate in the activities. You accept and agree that you will take reasonable precautions for your own safety. Reasonable precautions are defined as that that would be taken by a reasonable person in the context of the provision of the agreed services.
  8. Due to the nature of the services we provide, a degree of physical contact may be necessary. Prior to your consultation, you will be asked to consent to physical contact. Should you wish to withhold consent, alternative treatment and assessment arrangements can and will be made.
  9. Any variation to these terms must be made in writing and expressly agreed by both parties.
  10. All documentation remain the intellectual property of Core Strength Studios and must not be distributed or reproduced in any way, under any circumstances.