Keeping you safe

Privacy Policy

This privacy and data protection policy describes how Core Strength Studios protects and makes use of the information you give us.


If you are asked to provide information, it will only be used in the ways described in this policy.

This policy is updated from time to time. The latest version is published on this page.

This privacy policy was published in January 2018.

If you have any questions about this policy, please email Lydia Sherlock at [email protected]


We gather and use certain information about individuals in order to provide products and services and to enable certain functions on this website.

We also collect information to better understand how visitors use this website and to present timely, relevant information to them.


  1. This policy applies to information provided by our users and clients.
  2. By giving us your information, you are consenting to the collection, use, and disclosure of that information about you in accordance with, and are agreeing to be bound by, this Privacy and Data Protection Policy.
  3. Core Strength Studios Ltd is registered under the Data Protection Act 1998 (the “Act”). The Act sets out a number of important principles that organisations must apply when processing personal data. For more information see http://www.ico.gov.uk/

Our Policy

We aim to limit our interaction with your data wherever possible. We have a general policy relating to access to your data. We will generally seek only to access that data which is necessary in accordance with the privileges you have granted. Automated processes may scan your data, but only for an explicit purpose to do with the provision of our service. When working with data that was originally collected by us, our processes may need to scan and manipulate the information in order to deliver our service to you.

Ways in which we collect data

  1. When you use the Service, as a User or as a Visitor, you may provide, and we may collect and process the following personal information or data (information that can be uniquely identified with you) about you:
    • certain information required to use our services, including your name and address.
    • Credit card or other billing information
    • e-mail address and telephone number
    • Your height, weight and case history
    • any correspondence between you and us;
    • replies to any surveys or questionnaires that we may use for research purposes;
    • details of your visits to Core Strength Studios and records on your progress;
    • any information we may require from you when you report a problem or complaint.
  2. We only collect such information when you choose to supply it to us. You do not have to supply any personal information to us but our service may not be operable in practice without providing such data to us.
  3. An IP address is a number assigned to your computer by your Internet Service Provider (ISP), so you can access the Internet. It is generally considered to be non-personally identifiable information, because in most cases an IP address can only be traced back to your ISP or the large company or organisation that provides your internet access (such as your employer if you are at work).
  4. When a User or Visitor uses the Service, we may automatically record certain information from the User’s or Visitor’s device by using various types of technology, including cookies, “clear gifs” or “web beacons.” This “automatically collected” information may include IP address or other device address or ID, web browser and/or device type, the web pages or sites visited just before or just after using the Service, the pages or other content the User or Visitor views or interacts with on the Service, and the dates and times of the visit, access, or use of the Service. We also may use these technologies to collect information regarding a Visitor or User’s interaction with email messages, such as whether the Visitor or User opens, clicks on, or forwards a message. This information is gathered from all Users and Visitors.

Use and disclosure

  1. We may use this information to:
      • analyse how users are making use of the service and for internal marketing and research purposes.
      • design and carry out treatment programmes appropriate to your case
      • contact you and notify you about changes to the service (except where you have asked us not to do this);
      • allow you to participate in features of the service;
      • carry out and administer any obligations arising from any agreements entered into between you and us;
      • assist in making general improvements to the service;
      • disclose to other professional for their input in relation to providing the service to you, or to improve the service to you
      • ensure that the content of the service is presented in the most effective manner for you and for your computer and customise the service to your preferences
    1. We do not disclose any information you provide to any third parties except:
      • to other health professionals, employees or sub-contractors of Core Strength Studios when required to provide an effective service or improve the service to you
      • to protect the rights, property, or safety of Core Strength Studios Ltd, our employees, service users, or any other third parties. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
      • we may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, but we will take steps with the aim of ensuring that your privacy rights continue to be protected;
      • in order to enforce any terms of use that apply to the service, or to enforce any other terms and conditions or agreements for our services that may apply
      • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation (for example, if required to do so by a court order or for the purposes of prevention of fraud or other crime);
    2. Other than as set out above, we shall not disclose any of your personal information unless you give us permission to do so.
    3. We do not store credit card details nor do we share customer financial details with any 3rd parties

Web statistics

  1. We use log files generated by our web servers to analyse site usage and statistics but the files do not identify any personal information. Log file analysis helps us to understand usage patterns on our website and to make improvements to our service.

Access to and correction of personal information

  1. We will take all reasonable steps in accordance with our legal obligations to update or correct personally identifiable information in our possession.
  2. The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. If you wish to see details of any personal information that we hold about you please contact us by way of our contact page.

Other websites

  1. The Service may contain links and references to other websites. Please be aware that this Policy does not apply to those websites.
  2. We cannot be responsible for the privacy policies and practices of sites that are not operated by us, even if you access them via the service that is operated by us. We recommend that you check the policy of each site you visit and contact its owner or operator if you have any concerns or questions.
  3. In addition, if you came to our Service via a third party site, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.

What data we gather

We may collect the following information:

  • Name
  • Contact information including email address and telephone number
  • Website usage data

How we use this data

Collecting this information helps us understand what you are looking for from Core Strength Studios, enabling us to deliver improved products and services.

Specifically, we may use data:

  • For our own internal records
  • To improve the products and services we provide
  • To contact you in response to a specific enquiry
  • To customise the website for you
  • To send you promotional emails about products, services or other things we think might be relevant to you.
  • To send you promotional mailings or to call you about products, services, offers and other things we think may be relevant to you.
  • To contact you via email, telephone or mail for market research purposes.

Data Retention

We only retain the Personal Data collected from you for a limited period of time as long as we need it to fulfill the purposes for which we have initially collected it, unless otherwise required by law or our professional body. We will only retain and use information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Controlling information about you

When you fill in a form or provide your details on our website, you will receive an email requesting you to confirm your opt-in to receive marketing communications from us by email, telephone, text message or post.

If you have agreed that we can use your information for marketing purposes, you can change your mind easily by clicking the ‘unsubscribe’ button in any of our emails, or email [email protected].

We will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to do so.

Any information we hold about you us stored and processed under our data protection policy, in line with the data protection act 1998.

If you wish to amend any of the Data which we hold about you, or update your marketing preferences, please contact [email protected].

In accordance with the Data Protection Act 1998, you may request a copy of the personal information we hold about you by contacting the Privacy Officer by e-mail at [email protected]. We may charge the statutory allowable fee for provision of this information.

Cookies and how we use them

What is a cookie?

A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website.

Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.

How we use cookies

We may use cookies to:

  • Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.
  • Test content on our website. For example, 50% of our users might see one piece of content, the other 50% a different piece of content.
  • Store information about your preferences. The website can then present you with information you will find more relevant and interesting.
  • To recognise when you return to our website. We may show you relevant content, or provide functionality you used previously.

Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

Controlling cookies

You can use your web browser’s cookie setting to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies.

However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.

Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.

To learn more about cookies, and how they are used, visit All About Cookies.

What are your rights?

If at any point you believe the information we process on you is incorrect you can request to see this information and even have it corrected or deleted. If you wish to raise a complaint regarding how we have handled your personal data, you can contact our Data Protection Officer who will investigate the matter. Our Data Protection Officer is Lydia Sherlock and you can contact her at [email protected]. If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).